Privacy Policy
This privacy statement discloses the privacy practices for SwapDrive’s @Backup
service offerings and its affiliated sites. @Backup is a trademarked service
of the SwapDrive Corporation. To demonstrate its commitment to your privacy,
SwapDrive has agreed to disclose its privacy and information practices to
you, our customer and to notify
you of:
- What personally
identifiable information of yours or third party personally identifiable
information is collected from you through the web site
- The organization
collecting the information
- How the
information is used
- With whom
the information may be shared
- What choices
are available to you regarding collection, use and distribution of the
information
- The kind
of security procedures that are in place to protect the loss, misuse
or alteration of information under SwapDrive’s control
- How you
can correct any inaccuracies in the information
If
you have questions or concerns regarding this statement, you should first
contact SwapDrive’s @Backup Customer Support at
support@backup.com or at 858-320-4800
Information Collection and Use
SwapDrive has created this privacy statement in order to demonstrate our
firm commitment to privacy. The following discloses our information
gathering and dissemination practices at SwapDrive.
SwapDrive will not sell or rent the personally identifiable information of
its customers.
@Backup customers uses a web-based registration form for customers to
activate their service. We collect customer contact information (such as
their e-mail addresses) and financial information (such as their credit card
numbers). Financial information that is collected is used to bill the
customer for products and services. Contact information from the
registration form is used to send the customer information about our
company, inform the customer they have protected their files, and/or we need
to update the customer on the service. Customers may opt-out of receiving
promotional contacts from SwapDrive; see the "choice/opt-out" section below.
SwapDrive maintains the right to email/contact the customer for the purpose
of administering our services. In addition to the services SwapDrive
provides, we may run surveys and contests on our site and ask visitors for
contact information (such as their e-mail address). We use contact data from
our surveys and contests to send users information about our company. Users
may opt-out of receiving future contacts; see the "choice/opt-out" section
below.
This site may contain links to other sites. Swapdrive is not responsible for
the privacy practices or the content of such Web sites. We encourage our
users to be aware when they leave our site and to read the privacy
statements of every Web site that collects personally identifiable
information. This privacy statement applies solely to information collected
by SwapDrive. SwapDrive may disclose personal information when required by
law or in the good-faith belief that such action is necessary in order to
conform to the edicts of law or comply with a legal process served on our
Web site. The usage of cookies is in no way linked to any personally
identifiable information by
SwapDrive. We use cookies to help optimize the
performance of the Web Restore feature on our software. Our software will
function with or without the use of cookies.
Sharing
We may share aggregate demographic information with our partners. This
sharing is statistical and does not disclose any personal information that
can identify any individual person. We may use an outside shipping company
to ship orders, and a credit card processing company to bill users for goods
and services. We may partner with other parties to provide specific
services. When a customer places an order or signs up for these services,
names or other contact information that is necessary to provide these
services may be shared between the parties. These parties are not allowed to
use personally identifiable information except for the purpose of providing
their specific service(s).
Notification of Changes
If any material changes are to be made in our privacy practices we will, 30
days prior to the changes taking effect, send a notification to the email
address provided by the customer and post the changes in our privacy
statement on our homepage. At the time of the notification, you will be able
to opt-out of this information usage by sending a message to the following
email:
support@backup.com
Security
SwapDrive's website has security measures in place to protect the access,
loss, misuse and alteration of the data and personally identifiable
information under its control. The security and integrity of customer data
is our business. SwapDrive employs sophisticated security measures and uses
encryption technology like banks and the US Government. After the SwapDrive
product is installed on the customer's PC, the "data" (from the files
selected by the customer) and the customer's personally identifiable
information are encrypted right at the customer's PC before being
transmitted over the Internet to SwapDrive. Once SwapDrive receives the
customer's transmission, it is authenticated, protected from the outside by
a firewall and the data is stored in its encrypted form within SwapDrive's
system. A password is required before decryption of the customer's data can
begin. Our software never commits the customer's password to permanent
storage (anywhere), never transmits it to SwapDrive and it cannot be
recreated from anything the customer transmits to SwapDrive. At SwapDrive,
access to customer's personally identifiable information is limited to
e-mail addresses, contact and billing information. Even credit card
information is kept encrypted within SwapDrive's system.
Choice/Opt-Out
SwapDrive provides users the opportunity to opt-out of receiving promotional
communications from us. SwapDrive maintains the right to communicate with
users about their account. Users can remove their information from our
database, request to not receive future promotional communications or cancel
their service by emailing
support@backup.com with the users request.
Correct/Update
Users can change or modify their information on file with use by logging
into their account by visiting
www.backup.com or by emailing
support@backup.com with their request.
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